Shipping policy

Shipping Policy

Thank you for shopping with GARDEN ROOTS.

We ship from Japan and offer international shipping.

Processing Time
Orders are typically prepared within 3 to 7 business days.
For made-to-order or custom calligraphy works, processing time may vary slightly depending on the content and production schedule.

Shipping Time
Estimated delivery time after shipment is generally 7 to 21 business days for international orders.
Delivery times may vary depending on the destination, customs procedures, local postal services, weather conditions, and other factors beyond our control.

Shipping Rates
Shipping charges are calculated at checkout unless otherwise stated on the product page.

Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer.

Order Tracking
If tracking is available for your shipment, tracking information will be provided once your order has been shipped.

Incorrect Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Delays
While we do our best to ship and deliver orders within the estimated time frame, delays may occur due to customs, carrier issues, peak seasons, or other unforeseen circumstances.
We appreciate your understanding.

Damaged or Lost Packages
If your order arrives damaged, defective, or if you receive the wrong item, please contact us at info@gardenroots.shop as soon as possible so we can review the issue and assist you.

Contact
If you have any questions about shipping, please contact us at:
info@gardenroots.shop