Legal notice

Seller
GARDEN ROOTS

Responsible Person
SHOTARO TAKEDA

Address
Room 1101, 2-14-15 Sasazuka, Shibuya-ku, Tokyo, Japan

Phone Number
08067526699

Email Address
info@gardenroots.shop

Sales Price
The sales price is the amount displayed on each product page (tax included).

Additional Fees Other Than the Product Price
Shipping fees are charged separately where applicable.
Any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer.
Bank transfer fees, if applicable, vary depending on the financial institution.

Payment Methods and Timing

Credit Card: Charged according to the billing schedule of your credit card company
Google Pay / Apple Pay / Amazon Pay / PayPal: Charged according to the billing schedule of the credit card company registered to each account
Cash on Delivery: Payment is due upon receipt of the product
Mobile Carrier Payment: Charged together with your mobile phone bill by your contracted carrier
Bank Transfer: Payment is required after the order is completed
Delivery Time
Orders are typically prepared within 3 to 7 business days.
Estimated delivery time after shipment is generally 7 to 21 business days for international orders.
Delivery times may vary depending on the destination, customs clearance, and carrier conditions.

Delivery Method
Delivered to your home address

Returns, Defective Items, and Cancellations
If you wish to request a return, please contact us in advance by email at info@gardenroots.shop.

We accept return requests within 30 days after delivery only for eligible items that are unused, in their original packaging, and include all original parts and accessories.

We do not accept returns or exchanges in the following cases:
- custom-made products
- personalized products
- sale items
- gift cards
- items that have been used
- items damaged after delivery
- items returned without original packaging, parts, or accessories
- returns requested for customer-convenience reasons, including change of mind, ordering by mistake, the item not matching expectations, or size/dimension mismatch

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so that we can review the issue and assist you appropriately.

Cancellations for customer convenience are not accepted once production or shipping preparation has started.

Return Period
Return requests for eligible items must be made within 30 days after delivery.